Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hi. As a non-register casino Dreamz uses bank verification for players. I have deposited and withdrawn tens of times. Now they decided to investigate my incomes. As this is a non-standard procedure for this type of casino, I wondered what was going on. They wanted proof of origins of my money, which i found odd. After a dispute, i sent them my latest paycheck. I hesitated, but sent it anyway. Then the problems started; they demand a 30 day bank statement to view my income and costs. I declined to send this information after discussing with my lawyer since none of the laws here in Finland nor in EU obligate me to send information about my private incomes and monthly costs. Now they are purposely delaying any conversation i have with them. I have kindly asked for their legal team to contact my lawyer for a dialog about this but no answer. As i personally dont have enough knowledge about my rights and oblications,i had to ask my lawyer. After going through documents, the demand regarding my monthly activities is absurd. Also, i have suggested them to pay me my money and close my account but i have had no answer. This is outrageous, if they are not happy with the proven fact that i am more than capable to use their site, they should pay my money and terminate my account. As stated by my lawyer, i have an obligation to prove the ORIGINS of my money, but not in any way obligated to inform a 30 day period of my financial life. Please help me with this issue, thank you!
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kmies consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 18, 2021