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Dreamz - Withdrawal will not be processed
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Hello, despite repeated requests, my payout has still not been processed and I can't get a reasonable statement as to why it hasn't been processed and why. First alleged technical problem, then verification... I've been waiting a week for my payout.My account is verified
4 Responses
Hi Killab87,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi Killab87,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Killab87,
If we haven't heard from you by Friday the 18th of March we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Killab87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Dreamz
- Malta Gaming Authority
- N1 Interactive Ltd
January 26, 2023
Hi Killab87 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of February let us know and we'll contact the operator on your behalf.
Thanks,
ThePOGG