Dunder - Funds not being returned

Hi tasoula70 - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi tasoula70,

Dunder inform us that they have requested a bank statement covering the dates the 26th of July to the 6th of August from you. Please let us know once you have provided this document and we will revert to the operator.

Thanks,

ThePOGG

Hi tasoula70,

Have you provided the requested statement?

Thanks,

ThePOGG

Hi tasoula70,

If we haven't heard from you by Friday the 4th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hello my apologies for the late reply - I was away.

I did submit the document to them and still did not receive any information. Can I forward the information to you? If so, how can I upload it here? Or do you have an email I can forward the statement to? Thank you, [EDIT]

Hi Tasoula70,

You can forward this to [email protected].

Thanks,

ThePOGG

Hi Tasoula70,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Tasoula70,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG