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Dunder - the casino close my account after i loss 10k but i still got my 10% cash back net loss


Found for the Casino - Where you intimate, even in jest, that you are considering self-harm no responsible operator will be able to ignore this communication.

Read our Dunder Casino Review.

Player's Complaint

i am gambling the by Mt secure for a while last wednesday i deposit. total of that day around 10k nzd because i saw the promotion every monday cash back 10% of net loss maximum 1000 so i try to spend not more than 11k to make sure that at least i am gonna get the cash back . and then after that i loss all of that money i deposit that day. so after that for about couple hours i don't know what to do so i message to the website that i am lost the money blahblahblah its a bad luck day some thing like that, and then the website close my account permenantly on that day , and i try to talk to them to open up my account because i dont want to close it and i still didnt. get my money cash back10% so i try to explain to them many time and they said no , i got some chat of the customer service that close my account without telling me anything and the email from them that they are not give a shit about my cash back money . i think it is my right i suppose to get that 10% cash net loss money on this coming up monday but now they are close my account. and it s not fair for me

[EDIT] (07:05:50): hi

[EDIT] (07:05:56): Hello [EDIT]

[EDIT] (07:05:58): Hope you are well! How may I assist you today?Image removed by sender. ?

[EDIT] (07:06:09): im not well

[EDIT] (07:06:13): please kill me

[EDIT] (07:06:14): hahah

[EDIT] (07:06:52): im such a bad person ay

[EDIT] (07:06:54): I am very sorry to hear this [EDIT], what makes you say that? It's very worrying and not to be taken lightly?

[EDIT] (07:07:14): i won 14k last week

[EDIT] (07:07:22): and i lost it all yesterday

Read the casino review

1 Responses

User icon
May 15, 2020

Hi suphanat - welcome to!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this situation. What you have communicated at the start of your Live Chat interaction above is so sever that the operator are without any other choice but to close your account. At that juncture they are no longer allowed to provide you with promotions on incentives, so would no longer be allowed to issue cashback to you.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of more help.


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Suphanat consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dunder
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

May 15, 2020

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