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Dunder - Winnings owing
Ruling
Resolved - Both the submitting complainant and Dunder Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dunder Casino Review.
Player's Complaint
Hello...I cashed out 925.00 cdn.at Dunder casino on July 1,2020.I have been getting emails telling me my money is on its way but I have never recieved anything in my bank.I know a lot of customers that have used Dunder have had the same problem.Customer service tells me it was sent on July 6,2020 and today someone else tells me it was sent on July 3,2020.I have sent all identification info needed for the withdrawal of my funds and it was accepted(approved) .I have a record of all correspondence with these people.Now because I told them today that I never recieved my money ,they want a new bank statement showing transactions from July 3 until today,July13.My bank statements, monthly, covers from the 4th of each month to the 3rd so i am unable to send what they need at this moment.I think they are scammers or very unorganized company.This is ridiculous.I spent money in their online casino and they accepted interac etransfer,no problem.For my withdrawl, though,they say they only do bank transfers.This casino cannot be on the up and up..to treat their patrons this way.I played with another international online casino shortly after Dunder, and won and i recieved my winnings by interac etransfer
2 or 3 days later..no questions asked..I will be sending this same letter to the U.K.Gambling association as well.All i want is my money..winnings of 925 .Thanks for your time.Regards
UPDATE AS OF JULY13..I sent them my banking transactions showing no deposits from them,from July 6 to July 12..They sent email saying my ticket has been updated whatever that means.Please,all i want is my winnings and then i will never play at this casino again..Please Help..
3 Responses
Hi there..I recieved my winnings.The delay was an error on my part..It wasn't Dunder casinos doing at all.I thank you for your help but it is all sorted out now..Thanks
Hi cappy59,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
cappy59 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Dunder
- Malta Gaming Authority
- United Kingdom Gambling Commission
- MT SecureTrade Limited
July 14, 2020
Hi cappy59 - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
First - you are not a UK citizen so the UKGC will take no involvement in any claim you have to make. You are subject to Dunder's MGA license, not their UKGC license.
As this is a claim relating to a missing payment you will need to provide a bank statement showing the transactions for the date range that Dunder has specified. You can obtain this statement by either accessing your online banking or phoning through to your bank and asking them to post you a statement for the relevant time period.
Thanks,
ThePOGG