Generation VIP - Withdrewals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Generation VIP Casino Review.

Player's Complaint

Transaction ID 526771396 £100 and 526764894 £300

I won the above on the 26.08.2022 and cashed out checked my account on Saturday 27.08.2022 ad it states sending to processer.

I have been in constant contact with live chat and emailed generationvip everyday since.

I keep being told different information have had no reply to the sent emails.

Have emailed again this morning 03.09.2022 also checked my account and the wirhdrewals still state sending to processer.

Please help me get my winnings.

I do not accept bonuses and have no wavering amounts.

Read the casino review

5 Responses

thepogg

September 3, 2022

Hi catmadsue - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 16th of September let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

catmadsue

September 3, 2022

Thank you so much for your response its good to know I have you if Generationvip don't resolve the issue.

Kind regards

[EDIT]

thepogg

September 17, 2022

Hi catmadsue,

Are you still experiencing issues?

Thanks,

ThePOGG

thepogg

September 24, 2022

Hi catmadsue,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

October 1, 2022

Hi catmadsue,

If we haven't heard from you by Friday the 7th of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG