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Go Wild - Not paid all my winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Go Wild Casino Review.

Player's Complaint

I won $24000 AUD , and the casino had been stalling for a week and now they are comming up with something about a bonus bet I made which voids winnings but they will give me $5000. I just want whats I'm entitled too

Read the casino review

6 Responses

User icon
ThePOGG
June 14, 2020

Hi bigredv - welcome to ThePOGG.com!

Were you playing with a bonus?

Thanks,

ThePOGG

User icon
bigredv
June 14, 2020

Hello,only with the first deposit or 2, I met all the play through wagering

User icon
bigredv
June 14, 2020

I did some reading on your website and this seems to be a common issue with this site. They could very easily stop us from increasing the bet size when we are playing rather than void our winnings when we do, the bets unknowingly were increased during the bonus purely to meet their very high wagering requirements. It took them a week to come up with this technicality when it should be on them to enforce it on the get go. Thanks Pogg!!

User icon
ThePOGG
June 16, 2020

Hi bigredv,

I take the above to mean that you have violated the maximum allowed bet term associated with the bonuses you claimed?

No regulator currently requires operators to enforce this term automatically due to the technical and security issues associated with allowing thousands of operators to access the internal mechanics of games produced by other parties. It is the player's responsibility to ensure that they have read and understood the terms associated with any bonus/promotion they claim.

Thanks,

ThePOGG

User icon
bigredv
June 16, 2020

Thanks @ ThePogg, is there any other options for review my actions weren't intentional

User icon
ThePOGG
June 19, 2020

Hi bigredv,

If you have breached the max bet rule there's nothing we can do to assist you.

ThePOGG

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Agreement

bigredv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Go Wild
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • GoWild Malta Ltd

June 14, 2020

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