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Go Wild - Won't pay my winnings


Found for the Casino - This player appears to have broken the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Go Wild Casino Review.

Player's Complaint

I have recently tried to withdraw my winnings from Go Wild Casino, they told me my winnings had been voided due to the bonus requirements not met. This was there response:

We have received your withdrawal request, however it has been denied by our Audit Team.

Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached.

Please be reminded that: "The maximum bet allowed when playing with any type of bonus still active in your account should be less than 20% of the value of the bonus creditedand should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 SEK, 80 NOK (as applicable) per single bet (For example: placing a bet of 8 EUR after claiming an initial bonus of 100 EUR is allowed)."

Upon checking, on the 1st of December, you have claimed a set of free spins that generated winnings in value of 11.26 AUD, therefore the maximum bet allowed should be less than 2.25 AUD.

Our Audit team found numerous bets of 2.50 AUD, while the bonus was active, which clearly breached our Bonus Terms

Read the casino review

3 Responses

User icon
December 6, 2018

Hi beli89 - welcome to!

Before we go any further, did you win 11.26 AUD from the free spins then place bets larger than 2.25 AUD?



User icon
December 14, 2018

Hi beli89,

I'm following-up on the above?



User icon
January 8, 2019

Hi beli89,

If we haven't heard from you by Friday the 18th of January I'll assume you did exceed the maximum allowed bet and close this complaint.



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Beli89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Go Wild
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • GoWild Malta Ltd

December 6, 2018

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