Found for the Casino - This player has opened more accounts than is allowed from a single device/IP/address and as such there is nothing we can do to help them.
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I would like to make a formal complaint regarding over £3,000 bonus funds you have confiscated from me, with only 5% wagering left, that I believe was taken unfairly.
On the 8th August, myself - [EDIT], created an account for the first time at Go Wild Casino. Soon after depositing on my account, I surprisingly noticed that my account had been created in the name [EDIT] which I presumed auto fill had completed the name field when registering that I did not notice. I notified Go Wild at the soonest convenience that I need the name updating immediately. I was asked to send this in to your email address, which I sent a letter, driving licence and debit card photos, ALL in the name of [EDIT] at the correct address.
The debit card I used when depositing, was also in the name of myself - [EDIT], and all documents have been sent in as proof of evidence.
I am aware that Go Wild have been blacklisted on Ask Gamblers due to similar problems with avoiding pay-out, and I am confident that they are doing the same with myself, because it has worked out in their favour of not paying my £3,000 winnings over a small computer error, which does happen from time to time. If I had lost my deposit, and this was in their favour, I am confident again, that they would have had no problem changing my name with the correct documents provided.
This was an computer error made by myself, and I have corrected this mistake by sending Go Wild my ID documents, that matches my deposit information.
I would like my account unblocked, with the £3,000 bonus re-added, with 5% wagering left on the bonus. Alternatively, I would accept £1,000 cash to be put back into my casino account as I had a balance of £3,000 with only £400 left to wager (£2,600 profit minimum).
Please could you look into this ASAP as I strongly feel cheated out of my winnings.
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GoWild - £3000 Confiscated Unfairly
Posted by Slyon000
August 13, 2018
Slyon000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 13, 2018