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Grand Ivy - Withholding funds
Ruling
Resolved - The Grand Ivy Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our The Grand Ivy Casino Review.
Player's Complaint
Waited since 25 April to release funds of £1345
Had every excuse under the sun, my bank was the problem (false)
Their service provider was the problem etc etc etc.
Not a phone number to call or even a complaints procedure.
Thank you for your help
Much appreciated.
Stay safe
4 Responses
Hi johno13,
The Grand Ivy have informed us that your withdrawal has been processed. Can you please confirm when you receive your funds?
Thanks,
ThePOGG
Hi johno13,
Have you received your funds?
Thanks,
ThePOGG
Hi johno13,
If we haven't heard from you by Friday the 29th of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
johno13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- The Grand Ivy
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
May 7, 2020
Hi johno13 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG