Hello - Casino dont wanna pay me my money

Hi jani9798 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given you for non-payment?

Thanks,

ThePOGG

they have asked me already 2 times on same document to delay the payment. i have waited to them confirm my documents over month. now they asked for third time the same documents for me. what they sayed last time they got it on email but now they have losted it again

Hi Jani9798,

Please copy and paste the last email you receive from the operator.

Thanks,

ThePOGG

Dear Jani ,  

Username:  jani9798

We trust that this email finds you well.  

It is very important to send us the below documents at your earliest convenience, so that we may review to process your remaining balance.   We require two distinct types of documents as standard:

1.    Proof of Identity (photographic)   The following documents are valid for proof of identity:   -    Passport   -    ID Card (both sides)   -    Driver's license (both sides)  

2.     Proof of Current Residential Address   The following documents are valid for proof of address:   -    Utility Bill (less than 3 months old)   -    Credit Card or Bank Statement (less than 3 months old)   -    Benefits Statement (less than 3 months old)   -    Council Tax Statement (less than 12 months old)  

3) A photograph of yourself holding your photo ID next to your face.    Once we receive this, we should be able to review your account. 

Kind regards,   

Accounts team

i got this email first in finnish i send the documents then in english because they never got my documents so they asked again. then i did go to chat ask how's my withraw is goin then they say i need to send same documents third time to same adress where i send ny documents before

Hi Jani9798,

Please re-email your ID to the operator, this time CC'ing in [email protected].

Thanks,

ThePOGG

Hi Jani9798,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Jani9798,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG