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Hello - Confiscated winnings


Found for the Casino - This player has exceeded the maximum allowed bet term while they had bonus funds in their account. As such there is nothing we can do for them.

Read our Hello Casino Review.

Player's Complaint

Confiscated my winnings of 12,500 saying a breach of maximum bet placed while on bonus but this was won off 200 that i reveresed from a previous 4000 leaving 3800 then took everything and credited me back my 10 deposit on my transaction history it does not display my bets placed just amount won and balance

Read the casino review

3 Responses

User icon
May 27, 2019

Hi assalted88,

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
June 20, 2019

hi any luck?

User icon
July 9, 2019

Hi Assalted88,

I've reviewed your play/transaction history in detail with Hello Casino.

On the 29th of April at 20:15:11 server time you deposited 10NZD and received a bonus of 10NZD. This came with a wagering requirement of 35x(deposit+bonus) (700NZD).

You then started wagering. By 21:04:13 you had completed 383.05NZD of wagering and you hit a significant win from a 3NZD bet of ~$800. At this point you increased your wager to $6. As the wagering requirement had not been completed at this point this bet (and the continued wagering at this level after this point) violated bonus terms and invalidated the bonus contract.

From this point on you are then wagering with void funds, meaning that the wagers are void. The funds that you are contesting are all derived from this void bonus play. While there were several withdrawals and withdrawal reversals, these funds all derived from this initial bonus where the term violation occurred. As such there are no grounds on which to contest this balance being voided.

Sorry we cannot be of further help.


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Assalted88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hello
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

May 27, 2019

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