Hello - Disputes withdrawal

Hi swan101 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

Any updates?

Hi swan101, I've spoken to the operator about this issue. To resolve it they would need to get their payment processor to recall the payment from the expired card. What needs to happen here is that firstly you need to contact the issuing bank provide them with the following information and ask them to trace the funds: Payment Method:****[EDIT] Payment Ref:[EDIT] ARN:[EDIT] If your bank cannot trace the funds you need to ask them to provide you with a letter stating that they cannot trace the funds using the ARN number. In this situation the operator should be able to reverse the transaction if you can provide said letter. Thanks, ThePOGG

Just emailed bank . Will update if I hear anymore news

Dispute team with bank takes forever. Called to find out any updates. On going case

Hi swan101,

No problem - just let us know when you hear from your bank.

Thanks,

ThePOGG

Hi swan101,

Have you spoken to your bank?

Thanks,

ThePOGG

Still in process with my bank

Hi swan101,

I'm following-up with you regarding your communications with your bank?

Thanks,

ThePOGG

Not getting anywhere with the bank either. Can I authorised for you to act on my behalf to deal with the bank ?

Hi swan101,

Unfortunately while you could provide permission for us to act on your behalf in interacting with your bank, there's no requirement for your bank to acknowledge or accept this and even if they did it would likely take months of back and forth with your bank's legal department to get this arranged.

My recommendation would be that you go into your local branch and ask for a meeting to discuss this issue - that's likely the quickest way to resolve this issue.

Thanks,

ThePOGG

Hi swan101,

Have you had any success with your bank?

Thanks,

ThePOGG

Hi swan101,

Without the required information from you bank there's nothing further we can do to help you. I'm going to hold this complaint open until the start of December, but if we don't have the required information at that point we're going to bring this discussion to an end.

Thanks,

ThePOGG