Hello - Never can win at casino 8000 euro confiscation.

Hi Slovens - Welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello, I got an email reply that they revised there decision, but I am not really happy about it. They try to offer me 100 euro for my effort. Which is not allot for 8000 euro.

"

We have revisited the case and undertaken a review of your account....

..In this instance however, we are willing to offer you a refund of €100.00 as a gesture of goodwill. This is the total of your deposits, less the withdrawals and refund that has since been paid to you."

I don't know how this casino can get away with this kind of behavior. I hope we can cut a better deal.

Sorry for asking I know you are busy..are you in contact with the casino. If else I will reply back to them.

Hi Sloven,

We are currently discussing your case with White Hat Gaming. Once that conversation has concluded I'll revert to you.

Thanks,

ThePOGG

Hi Sloven,

I've been made aware that Hello Casino have forwarded you an offer to resolve this issue.

At this stage I cannot pass opinion on whether this offer is good or bad, but I would appreciate it if you would hold off on responding to this offer for a little longer while I conclude our discussion with the operator.

Thanks,

ThePOGG

Yes they offered me 1000 euro, I didn't replied the mail.

"

Upon confirmation, that you accept and agree, we will process €1,000.00 back to the respective payment method and the funds will clear within 2 - 5 business days. Please note that this is our full and final settlement offer.

"

Sorry if it wasn't clear that was the offer they sent to me.

Hi Sloven,

I've discussed your issue at length with the operator now.

Your case is unquestionably complex and in my opinion there is fault on both sides.

On one hand, the operator has sent you marketing material despite your residence in promotionally restricted country. They have also paid you previously, but this was simply because you had not passed the threshold that requires a security review.

On the other side of this, your country is clearly restricted in the terms and conditions for all bonuses. As you are responsible for reviewing the terms each time you claim a bonus you either have not been bothering to do this or have had multiple opportunities to familiarise yourself with the rules related to the promotions you were claiming and as such would have been aware that your country was restricted from claiming bonuses.

Given that there is fault on both parties here my proposal to the operator has been to split the balance evenly. They have agreed to this.

Your total win was €7484. Half of this is €3742. You have previously received payouts of €500 and €600 and when the issue with your play was detected a further €1120 was paid to you to return historic deposits. So to date you have received €2220 of the €3742 you would be due under this arrangement. This means you would be due a further €1522.

If you wish to agree to this arrangement then you will be required to sign and return a document waiving your rights to take any further actions regarding this case. If you can get back to me and let me know if you agree I'll inform the operator.

If you do not agree, we will not be able to help you further. Having reviewed the case in detail I feel that this is a fair outcome and would not pursue further payment.

Thanks,

ThePOGG

ok i not totally agree but I will take it and think its the best solution for both party's

Hi Sloven,

I have informed the operator of your decision and will revert to you once they've drafted the appropriate documentation.

Thanks,

ThePOGG

Hi Slovens,

I have emailed you the required agreement. Please print it out, sign it and return a scan/photo of the signed agreement.

Thanks,

ThePOGG

Hi Slovens,

Have you receive my email?

Thanks,

ThePOGG

Hi Slovens,

If we haven't heard from you by Friday the 23rd of March I'll assume you no longer require our help with this issue and close this complaint.

Thanks,

ThePOGG

Sorry the mail was in the spam i never saw it. I will send it tomorrow to there email.

Could you please send the letter to them they won't accept it from my email..

I send a couple of emails I think for some how it isn't working..

ISSUE IS NOT RESOLVED YET!

Could you confirm you get my email?

Hi Slovens,

Firstly, we emailed you that agreement on the 26th of February. We waited over a month without hearing from you before closing this complaint. Your complaint is not more important to us than it is to you. If you do not ensure you continue to respond there is nothing we can do for you and we will naturally assume your issue has been resolved.

I'll follow-up with the operator regarding this issue.

Thanks,

ThePOGG

Hi Slovens,

I need you to clarify what you mean 'they won't accept it from my email'?

Thanks,

ThePOGG

Hi Slovens,

I'm following-up on this?

Thanks,

ThePOGG

Yes i sent an email with the signed paper they would accept it only from your judgement they would do that

I send them by email and by chat.

They said you have to do judgement first and then will comply.. dont want to deal with me.

I have taken a look into your account and I have read through your letter. Due to the nature of your request, I am going to need to escalate this to the relevant department for investigation

Client

Ok please do

becayse

Read

Nicole

5:13 am

You're welcome, I will definitely do so.

Also, the relevant department will contact you via email so please do keep an eye out for thi

this :)

Thank you for submitting your document.

This has been escalated to Management for review and they in turn will revert back to you with a resolve.

Kind Regards

Casino Support

Hellocasino

Hi Slovens,

I've been informed that the payment has been made, you should have been contacted and you should receive your funds within the next week. I'd appreciate it if you could confirm when you receive your funds.

ThePOGG

Yeah got the email no payment yet but think ok now. Thank you so much

Hi Sloven,

If you could confirm when you receive the payment I'd appreciate it.

Thanks,

ThePOGG

i just reeive today half of my money

Hi Sloven,

Have you received your full settlement?

Thanks,

ThePOGG

Yes

Hi Slovens,

Thanks for the conformation - it is always appreciated!

ThePOGG