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Hey Spins - Disabled account

Ruling

Resolved - We are happy to say that the player has informed us that they have managed to resolved this issue with HeySpins Casino without our interventions.

Read our HeySpin Casino Review.

Player's Complaint

I won £350 on various slots. I went to withdraw, but as I’m changing bank accounts from NatWEST to First Direct I applied to withdraw funds by wire transfer. I’ve gone in today to check that this has gone through and the account is disabled. I’ve emailed with no response and tried the live chat function but there is no response here too.

Read the casino review

3 Responses

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ThePOGG
June 6, 2018

Hi Greegan - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Greegan
June 6, 2018

Hi there This please to be sorted as the casino replied. Account was frozen due to a timeout on another casino. They’re honouring he cash out. Many thanks [EDIT]

User icon
ThePOGG
June 6, 2018

Hi Greegan,

Thanks for letting us know - it is appreciated!

ThePOGG

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Greegan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 4, 2018

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