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Hopa - delayed payment
Ruling
Resolved - Both the submitting complainant and Hopa Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Hopa Casino Review.
Player's Complaint
I have withdrawn the funds on 20th of October 2020 and they have still not been processed. I went on to the live chat 4 times to get a reasonable answer but were not given a timeframe or a deadline for it.
The company does not respond to any emails either [EDIT]. On top of that, my account was fully verified as I received an email from them on 21st of October.
Thank you,
4 Responses
Hi.
I have received an email from them that they need to perform a ''larger security check'' which basically means that they will keep the money for as long as possible it is.
I have never encountered such a horrible withdrawal process with any bookmakers.
Hello. I would like to say that my funds have been processed and I did actually receive the withdrawn amount. Thanks for help, [EDIT]
Hi Marcin99,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Marcin99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hopa
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
November 7, 2020
Hi marcin99 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG