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Hopa - delayed payment


Resolved - Both the submitting complainant and Hopa Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Hopa Casino Review.

Player's Complaint

I have withdrawn the funds on 20th of October 2020 and they have still not been processed. I went on to the live chat 4 times to get a reasonable answer but were not given a timeframe or a deadline for it.

The company does not respond to any emails either [EDIT]. On top of that, my account was fully verified as I received an email from them on 21st of October.

Thank you,

Read the casino review

4 Responses

User icon
November 7, 2020

Hi marcin99 - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
November 9, 2020


I have received an email from them that they need to perform a ''larger security check'' which basically means that they will keep the money for as long as possible it is.

I have never encountered such a horrible withdrawal process with any bookmakers.

User icon
November 10, 2020

Hello. I would like to say that my funds have been processed and I did actually receive the withdrawn amount. Thanks for help, [EDIT]

User icon
November 13, 2020

Hi Marcin99,

Thanks for letting us know - it is appreciated!


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Marcin99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

November 7, 2020

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