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Hopa - doesent pay my money

Ruling

Found for the Casino - Hopa have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Hopa Casino Review.

Player's Complaint

I made 80 euro deposit on hopa.com and played sportsbetting. After several placed bets some winning and some loosing I hade more than 600 euro on my account. So I asked for withdrawal of 601 euro and got email asking documents for verification. I sent all documents asked from me. In meantime one of my bets was voided and hopa took my winnings for that bet. Winnings were around 60 euro and because I already asked withdrawal in my account were only few euros left so my account went in minus 54 euro. So hopa canceled my 601 euro withdrawal and made new one for me on 547 euro so my account wont be on minus but to be on 0 euros. At that moment they closed my account and my 547 euro withdrawal is left pending.

I contacted them and they told me that they closed my account for some business decision and they wont pay me nothing!

[EDIT] There are 547 euros in my account!!!!

Please help me to get my money back

Read the casino review

2 Responses

User icon
ThePOGG
April 16, 2021

Hi kozata - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
May 9, 2021

Hopa casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

kozata consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

April 14, 2021

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