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Hopa - No payout received
Ruling
Resolved - Both the submitting complainant and Hopa Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Hopa Casino Review.
Player's Complaint
Good day,
I deposited € 100.00 and received a bonus of € 100.00. Then I implemented the bonus conditions and had € 1026.00 on the bookmaker's account. Then I tried to pay it out several times, but without success, I was only paid about 100.00 €. I'm pissed off. Please check the whole thing, something is definitely wrong here. Thanks.
6 Responses
I tried to pay out my money for 2 months and they kept saying: our finance team was checking it. Then after 2 months this message came and then all my profits were gone. I had implemented everything correctly and, above all, only used sports bets: Hello [EDIT], thank you for listening to us at Hopa. We have told you that unfortunately you have lost your bonus money, you have not used our Terms and Conditions correctly to wager on the bonus you received For more information, for you you can not contact via online chat, or send an email via contact. With best regards [EDIT] Accountant Hopa
Hello, do you have new Infos? Thanks Regards [EDIT]
Hi Kungfu22,
Our understanding is that your balance will be restored and paid out to your bank account. We would appreciate it if you could confirm when you receive your funds.
Thanks,
ThePOGG
THANKS!!!!! You are the Best!!!! They Did sent me My Money, Today
Hi Kungfu22,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Kungfu22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hopa
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
December 19, 2020
Hi kungfu22 - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
What reason has the operator given you for non-payment?
Thanks,
ThePOGG