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Hopa - slow payment
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I have witdraw 3500 euro and my account is verifyd but they sent nit my money more then 10 days
4 Responses
Hi musababa38,
I'm following-up on the above?
Thanks,
ThePOGG
Hi musababa38,
I'm following-up on the above?
Thanks,
ThePOGG
Hi musababa38,
If we haven't heard from you by Friday the 29th of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
musababa38 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hopa
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
December 15, 2020
Hi musababa38 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 1st of January let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG