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Hopa - they don't send my money
Ruling
Found for the Casino - This player placed their bet shortly after the outcome of the bet was known. As such the bet would be considered invalid.
Read our Hopa Casino Review.
Player's Complaint
I uploaded 450 euros to Hopa.com and I gained 1900 euros by playing football, withdrawing the money I earned, my account was approved, but they do not send my money saying that I violated the terms of use by mail. I did not make any violations, I would ask you to do your due . please help me
mail sent by the site.
Dear [EDIT],
We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks.
As a result of the investigation conducted into this matter, we have concluded that this account has been engaged in fraudulent activity, and the violation of our Terms of Use.
Therefore, we must inform you that the below actions have been taken on Hopa account.
• All pending Cashout requests have been declined.
• The account with [brand.name] permanently suspended
We must further advise you that it is strictly prohibited to create any future accounts with ag communication Network.
Sincerely yours
Team Hopa
3 Responses
thanks for your interest I am waiting for your reply from you soon
Hi yusuf99,
We've reviewed this issue with Hopa Casino and various 3rd party resources. Sadly we cannot uphold your claim.
The bet in question was placed on the 07/03/2020 at 14:02:18 server time. At this point in time the outcome of the wager was already known given that the goal in question was scored at 14:02:04. A technical error resulted in the market staying open for a short period after the outcome of the bet became known.
I would direct your attention to the following terms:
"19.9. Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose."
and
"If we reasonably believe that you have received any winnings and/or bonuses as a result of an Error, we may cancel any winnings and/or bonuses and void any game and bet affected by the Error."
As is detailed in the above, where there is an error in play and/or where the outcome of the bet can reasonably be known before the wager is placed the operator are within their rights to void the bet.
Sorry we could not be of more help.
ThePOGG
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Agreement
yusuf99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hopa
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
March 17, 2020
Hi yusuf99 - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG