Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do for them.
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I deposit on the 12th of June EUR 7575,- in total.
Finally on the 13th of June I won some and requested a withdrawal from EUR 8000,- which they declined.
I did another cash out request from EUR 7000,-
After this request they asked me for further documentation, which I sent.
After waiting for approval, I had several chats confirming everything was in order.
Today, during the last chat they send me an e-mail my withdrawal request was declined because of bonus wagering terms.
Now I’ have only a balance of EUR 50,-! (decreasing balance from EUR0 7000,- to EUR 50,-)
This is totally unacceptable.>/p>
Even if they are right they shouldn’t give me de possibility to cash-out. And if that’s not the case, then reverse the EUR 7000,- back in my account so I can meet their wagering requirements.
I’m totally desperate. I counted on this EUR 7000,-. They make me feel everything was in order, and I just needed to be patience to wait for my request.
Please help me out with this.
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Hopa - Withdrawal declined EUR 7000,-
Posted by Mrwolf
June 19, 2019
Mrwolf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 19, 2019