Resolved - A payment delay has been rectified and both Hopa Casino and the submitting complainant confirm that the funds have now been transferred.
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I have been waiting five weeks to receive a withdrawal of £596. I have passed verification.
I was first told that I cannot withdraw to my Starling bank account despite providing IBAN and BIC numbers to do so. I then verified another bank account (Monzo), and was told I cannot withdraw to that. I was eventually told 'high street' banks only, so verified a third bank account (Halifax), but there is no way to add this account as a new withdrawal method. I've been told this is a technical issue and heard nothing since, this was 10 days ago.
I have constantly had to chase this information up, Hopa have told me nothing without me going on live chat, or sending several emails.
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b1ossom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 18, 2019