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Jambo Casino - withdrawal problems

Ruling

Resolved - Jambo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Jambo Casino Review.

Player's Complaint

Hi

I had requested a Cashout for a balance of $800 approx April 25, 2020. I had sent the documentation required. Jambo takes approx 3-4 days to respond to any inquiry that I might have. The first was that I could not process as Canadians do not have an IBN number. They took 1 week to respond to that inquiry. Now they are completely stalling. I have signed up through our recommended POGG links.

I have sent my banking details approx 4 times now the same email and they keep responding with the same generic email to submit banking details.

Unacceptable.

Read the casino review

5 Responses

User icon
ThePOGG
May 8, 2020

Hi speedysa - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Speedysa
May 14, 2020

Hi,

I have not heard back from them despite 4 emails.

I have uploaded the wire details 4 times and they have not responded.

Today marks 3 weeks for a $800 payout!!! wow.

User icon
ThePOGG
May 27, 2020

Hi Speedysa,

Jambo Casino inform us this issue has been resolved and that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 2, 2020

Hi Speedysa,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 9, 2020

Hi Speedysa,

If we haven't heard from you by Friday the 19th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Speedysa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jambo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

May 8, 2020

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