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Jonny Jackpot - removed my winnings
Ruling
Found for the Casino - Jonny Jackpot has provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Jonny Jackpot Casino Review.
Player's Complaint
I did deposit 7.7.2022 95 EUR to Jonny Jackpot 100% welcome bonus and played The Dog House game and wagered 100+100€ x 35 = 7000 EUR. I had some problems to get game working with google chrome so I changed to microsoft edge browser and it worked well. I had 3005€ balance after wagering and I requested withdrawal. Then I uploaded my documents to casino.
Next day I did get email from them and they told I have broke the rules.
They blamed me that I would have claimed several bonuses per IP address, email, home address or phone number and told they only pay my deposit (95 EUR) back. I played this casino first time ever so the accusations are not true and I demand my winnings back!
3 Responses
Hi, Yes Im sure that my IP, address, device, email or number havent ever used any other account.
-I have moved to my physical address under a year ago
-I have new network in my new physical address
-I have piled up my gaming computer on my own with the parts
-Im the only user on my email address and before that night 7.7. I havent ever played any White Hat Gaming company casinos.
-And my phone number is my own invidual number
Thank you.
Jonny Jackpot casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
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Agreement
kassukoukku consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Jonny Jackpot
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Imperium Network Solutions Limited
August 6, 2022
Hi kassukoukku - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
To be clear, you are confirming that there is no possibility that any other accounts have been created and claimed a bonus from your IP address, physical address or device nor has your email or phone number ever been used on any other account?
Thanks,
ThePOGG