Jonny Jackpot - Wont pay cashout

Hi stefmc - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi stefmc,

To process your withdrawal Jonny Jackpot requires the following:

an official bank statement, in your name, dated under 3 months old, which confirms the following:

Account holders name  

Bank Name  

Bank Address  

Transit Code  

FIN Number  

Account Number  

SWIFT Code

Once you have provided this please revert to us and we'll follow-up with the operator.

Thanks,

ThePOGG

Yes i have sent that...and just got one in the mail on friday and have sent that as well. I have still not heard back from them on this matter. Thanks for your help

Ive also asked for them to put the 737 back in my gaming account and they wont do that either. I made a bunch of deposits on this site i finally win and cashout and im having these problems. Also feel like my money os bring held hostage. Ive cashed out on many other white hat gaming sites and this never happened and i gave them all the same banking information that i gave johnny jackpot. Ive givrn then every piece of paper my bank has sent me .....given screen shots of my account and info as well. This is going on for months now and i really feel its not right. At least put the money back in my account. Thanks

Hi stefmc,

Jonny Jackpot have informed us that they have NOT received your bank statement. Please resend this CC'ing [email protected] so we can verify when they receive this document.

Thanks,

ThePOGG

Hi stefmc,

I'm following-up on the above?

Thanks,

ThePOGG

Ya i got an actual letter from my bank again and there saying its a credit union which it is not. Is there any way i can send u guys what i sent them so u can see for yourselves?

Hi stefmc,

The operator hasn't asked for a letter from you bank. They've asked for a bank statement. Is that what you have provided?

Thanks,

ThePOGG

Yes thats what i provided

Johnny jackpot wont accept anything that my bank has provided me. They do not do statements for some reason. But ive given all info. Sent a signed notarized letter with all the info and still not good enough. I also asked for my 737 to be put back in my playing account and they wont do that either. Can u guys help me

Hi stefmc,

I'm sorry but your last two posts contradict each other.

On the 3rd of September I ask whether you had provided a "bank statement". On the 7th of September you responded. "Yes thats what i provided". Your reply on the 14th seems to be saying that you have NOT provided a bank statement. Can you please clarify?

Thanks,

ThePOGG

Hi stefmc,

I'm following-up on the above?

Thanks,

ThePOGG

Hi stefmc,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG