Resolved - Both the submitting complainant and Karamba Casino have informed us that this issue has been resolved and the player has received their funds.
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Hy, I have an account with karamba for almost a year now. I never had any problems with deposits or withdrawals, until 2 weeks ago, when in the morning I had around 1050€ in my account, then a few hours later when I tried to log in I got a message that my accounts is suspended. I was told that this is the reason: We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. And that my account will be closed and my bets voided. I got no explanation about this, what this is supposed to be, but okej they can close my account if they wish. But then when I contacted them to withdraw my money from the account they told me that I have 0€ in my account as all my bets were voided. How can you void the bets that were already settled a week ago, and take the bet and the winnings ? I placed the bets with my own money, with no bonuses or free bets, they were on the matches they offered and with limits they offered, I placed bets from 5 -25€. Now it has been 16 days, I got no emails from them explaining anything or giving any solutions, they just confiscated all of my money and closed my account. You are their ADR listed on their site, they have an MGA licence, and MGA told me to turn to you. Can you please help me in this matter? thank you
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Karamba - Account closure and funds confescation
Posted by laurica123
September 15, 2021
laurica123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 15, 2021