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Karamba - Advertised Bonus not given
Ruling
Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume that they have managed to resolve their issue without our intervention.
Read our Karamba Casino Review.
Player's Complaint
Bonus promised of 100% match and 100 free spins. Did not receive. Contacted support and was told the manager decided not to honor the bonus. No reason or additional information provided as to why.
3 Responses
Hi alicat123,
I'm following-up on the above?
Thanks,
ThePOGG
Hi alicat123,
If we haven't heard from you by Friday the 25th of January I'll assume you no longer need our help with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
Alicat123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Karamba
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
December 14, 2018
Hi alicat123 - welcome to ThePOGG.com!
Have you been allowed to withdraw your deposit?
Thanks,
ThePOGG