Karamba - Confiscated winnings

Hi Bear977 - welcome to ThePOGG.com!

Unfortunately I can't agree with your assessment of the situation having looked at the Karamba Welcome Bonus terms and conditions.

Below you'll see a screenshot from the Karamba Welcome Bonus page:

Above you can see that on the very first line and on the first line after 'The "Welcome Bonus" terms and conditions:' a link to the operator's general 'Bonus Policy'. If you click that link you'll find yourself on a page that clearly outlines the maximum allowed bet.

The user is clearly and frequently directed to this document and the anchor text for the link makes clear that it is bonus relevant so I don't feel it can be represented that this in any hidden.

That being the case, if you've bet over 5.50 of 15% of the bonus received or 2.50 if you deposited via Neteller or Skrill I'm afraid there would be nothing we could do to help you.

Sorry,

ThePOGG

Hello,

Is there a way for me to provide a screenshot? I have the screenshot of the page I looked at which does NOT state the same as your screenshot above.

Steven

Hi Bear977,

You can email the screenshot through to [email protected].

Thanks,

ThePOGG

Screenshot sent

Hi Bear977,

Can you provide the url of that page please?

Thanks,

ThePOGG

Of course, [REMOVE] Thanks

Hi Bear977,

I've just looked at the url you've sent over. The reason that the links to the Bonus Policy page aren't there is because that IS the Bonus Policy page. If you look at term 3 on that page you'll see the maximum bet term:

Thanks,

ThePOGG

That is the point that I'm making against Karamba...this page is misleading in that there is a section specifically designated to Welcome Bonus terms that says nothing about maximum wagers. If you are looking for the terms and conditions of the welcome bonus and find in this page a section that says 'Welcome bonus terms' - this would lead people to that section. You don't agree?

Hi Bear977,

I'm sorry I don't at all. You're on the general bonus terms page. The first section is defined as specific to the welcome bonus - i.e. it only applies to the welcome bonus - but that doesn't indicate that the rest of the page doesn't apply, only that the other terms are relevant to all bonuses.

ThePOGG

This is extremely disappointing. I have never come across a casino laying it's terms out this way. If there is a section titled 'Welcome bonus terms and conditions' I think most people would be under the impression that that section contained the information for the Welcome bonus. Misleading information and poor communication on their live chat.

Hi Bear977,

The page is a general bonus terms and conditions page. That much is obvious from the url and any location you can find a link to that page.

That the first point on the page is specific to the Welcome Bonus doesn't make every other term irrelevant. Otherwise the same information would have to be repeated time and time again for each different type of promotion.

I appreciate that you've misunderstood the intent of the document, but I don't agree at all that this is an inherently misleading format rather than simply a mistake on your part.

Sorry we can't be of more help,

ThePOGG

Hello, An update on the above. IBAS have ruled that the terms are NOT clearly available for players and ruled that £1333.33 has to be paid to the Player. [EDIT]

Hi Bear977, That's interesting, but we simply do not agree with IBAS in this instance. The terms were very clearly laid out as was demonstrated above. Regards, ThePOGG