Found for the Casino - We don't agree with the player that the format of the bonus terms in this instance was misleading rather than this being a mistake on their part.
I made a deposit and received their Welcome Bonus. As always, I checked the bonus terms and conditions - titled ' Welcome bonus terms and conditions' which does not anywhere state anything about a maximum stake.
I began to play and won around 2.2k. I then went onto their live chat to confirm that I had met all of the wagering and bonus requirements in order to withdraw, several times it was confirmed to me that I had completed this.
I received an email telling me I had exceeded Karambas maximum stake as detailed in the policy (however under the section that specifically says 'Welcome bonus terms and conditions' this is not mentioned anywhere) and they confiscated my winnings.
Karamba's bonus policy is clearly intended to be mis-read as I would expect anybody receiving a welcome bonus to check the part of the terms that is titled 'Welcome bonus terms and conditions' - if you do that, you will find information about wagering and time requirements, but nothing about maximum stakes.
Karamba also refused to give me details.of their independent regulator and would not escalate my case to their management.
Was told blatant lies by their live chat.
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Karamba - Confiscated winnings
Posted by Bear977
November 6, 2017
Bear977 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 6, 2017