Karamba - Winning bets canceled

Hi talip1993 - welcome to ThePOGG.com!

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If you have any questions about the above, let me know.

With regard to your complaint - what reason did the operator give you for these adjustments?

Thanks,

ThePOGG

Bets are canceled without giving any reason. And the money processed into my account was taken back. As I said, no change was made to the losing bets I played at the same minutes.

Hi talip1993,

Have you contact the operator to ask about this issue?

Thanks,

ThePOGG

I asked from the live chat but they gave an answer to fudge. They told me I bet after the match started. They were right because I bet live. I mean live betting means that right?

Thanks

Hi talip1993,

Can you provide this Live Chat conversation?

Thanks,

ThePOGG

I'm sorry I didn't think it would be important. So I didn't take a picture of it. But i have pictures of bets if it helps. Or should I contact and ask again to take picture of conversation?

Hi ThePOGG family

3 weeks have passed since our last conversation. I am still looking forward to hear from you. Can I ask you for updates?

Thanks in advance

Hi talip1993,

I wanted to provide a quick update regarding this issue. This has been a very complex case that has required a lot of conversation with the operator. The conversation is still ongoing and we will revert to you once it has concluded.

Thanks,

ThePOGG

Hi talip1993,

The wagers in question were after the outcome of the bets was already known. You placed two bets, twice each. Both bets were on the outcome of the first quarter of a basketball match and at the time the bets were placed the 1st quarter of each match had already concluded. This was a technical error on the part of the operator, but as the outcome of the bet was known before the bet was placed the following term is applicable:

"19.9. Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose."

The above being the case unfortunately the operator is within their rights to void these bets.

Sorry we could not be of further help.

ThePOGG