Resolved - An error has been corrected and this player's deposit has been returned.
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I created an account on this bettting house (karamba.com) to bet on football and deposited 200 BRL. After 2 days betting on sports, I tried to withdraw my money and received a message that I had to spent 7.000 BRL in games in the house to withdraw it. It was a completely lack of honesty because when you create an account, they don't tell you that, but it's in their terms after all, so, after knowing that I wasn't going to receive the money that I earned in the site with sports betting (1200 BRL) I just accepted and contacted the support to receive at least my deposit. So, after 10 minutes of chat, my account was logged out and when I tried to login again received the following message "Your account has been disabled. For more details, please contact our support team". Before they banned me, I told them that I just wanted my deposit back, but they simply ignored and disabled my account. All I want is my deposit back (200 BRL), but I can't even login in my account.
If you look their cash out policy, they say ''Deposits may be withdrawn before a player's wagering requirementes have been fulfilled[...]"
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luciencastle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 8, 2021