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Karamba - Withdrawal

Ruling

Resolved - Karamba Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Karamba Casino Review.

Player's Complaint

Won on 27th Oct advised account verified on 29th Oct and funds processed. Not received in my account so i raised a query waa told there was technical proplems on there site- waited a couple of days then contacted them again as still not received I raised a second esculation of my account. I have called emailed and been on chat every day since and still have no resolution they keep saying email - i have sent loads of emails with no response from them

Read the casino review

4 Responses

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ThePOGG
November 21, 2020

Hi oscarsnana16 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2020

Hi oscarsnana16,

The operator informs us that this issue has been resolved. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi oscarsnana16,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2020

Hi oscarsnana16,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Oscarsnana16 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

November 21, 2020

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