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Karamba - won't pay me
Ruling
Found for the Casino - Karamba have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Karamba Casino Review.
Player's Complaint
I have account with Karamba for 3 and a half months. I didn't had any problems. I was playing only sportsbeting. In the last several days I my money in my account were over 1000 euro so I made withdrawal of 1100 euro. After few days I conected to live chat to ask for my withdrawal and they asked me verification documents and I sent them the documents they asked me. After day or two I saw that my account was disabled and I couldn't log in so I conected to live chat again. On my last live chat session they told me that my account was permanently closed and that my money are confiscated. Even I tried to learn what is the reason and what happened they didn't gave me any answer at all and they are ignoring me since then.
Please can you help me in this situation?
2 Responses
Karamba casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
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Agreement
tomasbt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Karamba
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
April 16, 2021
Hi tomasbt - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG