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Lucky Red - refuse to pay big win


Resolved - After our contact, Lucky Red Casino have reviewed this case again and decided to reverse their decision and pay this player.

Read our Lucky Red Casino Review.

Player's Complaint


I became verified in Clubworld group casinos, which includes Luckyred. I played in Luckyred casino slots and got lucky to win big. My total win is $27898. After I submitted a withdrawal they requested phone call verification and also to send them my broadband bill. After they received all they asked the reached a decision to void my winning just because I did not type "UNIT A" during registration which is a very stupid excuse not to pay. They ignored my emails with a question why they approved me as a verified player before my win( I have their saved emails with this approval) and they changed their decision after my big win.

Read the casino review

3 Responses

User icon
February 22, 2019

Hi gree4yes - welcome to!

Unfortunately you've chosen to play with a group that are blacklisted with this service. As such the chances of a successful mediation are significantly diminished.



User icon
March 15, 2019

Hi gree4yes,

I've been informed by Lucky Red Casino that this issue has been resolved. Can you confirm this?



User icon
March 16, 2019

Hello Admin Team yes, I can confirm I received an update from the casino manager that they decided to honor my winning and actually the started this week to pay part of my winnings. I will continue to make the withdrawals from my account thanks for help and attention [EDIT]

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Gree4yes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Red
  • Curacao eGaming
  • World Online Software N.V.

February 22, 2019

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