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Lucky VIP – Delay of funds

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Lucky VIP Casino Review.

Player's Complaint

on 16th February 2020 i won £6550 at lucky vip since then i have provided all verification documents that they have asked for and they are still saying the account is under review i get no answers from them at all

Read the casino review

5 Responses

ThePOGG
Dec 15, 2020

Hi wanderswolves - welcome to ThePOGG.com!

Have you already taken this issue to the operator's UK ADR?

Thanks,

ThePOGG

ThePOGG
Dec 27, 2020

Hi wanderswolves,

I'm following-up on the above?

Thanks,

ThePOGG

wanderswolves
Jan 01, 2021

HI YES I HAVE SUBMITTED A COMPLAINT AT IBAS BUT IM STILL YET TO GET A REPLY BACK

wanderswolves
Jan 01, 2021

HI YES I HAVE SUBMITTED A COMPLAINT AT IBAS BUT IM STILL YET TO GET A REPLY BACK FROM THEM

ThePOGG
Jan 03, 2021

Hi wanderswolves,

Typing in all caps is considered rude. Do not do it.

If you have already submitted your complaint to the operator's official ADR, you need to contact IBAS to get an update on your claim. This is not a matter we would intervene in.

Thanks,

ThePOGG

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Agreement

wanderswolves consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky VIP
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Daub Alderney Ltd

December 13, 2020

Set in the North Atlantic, the island of Ireland has a population of around 6.6 million souls. Land-based gambling in Ireland is thoroughly regulated since Ireland has always been on the front foot in this sector. Online regulation from this jurisdiction is not quite in place yet – though the process is under way. Foreign operators appear free to accept customers residing in Ireland and Ireland does not pursue legal action against players that play with foreign licensed operators whilst they are in the process of finalizing their own licensing procedures.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.