Magik Slots - Refuse to their own responsible gaming rules

Hi johnsonn88 - welcome to ThePOGG.com!

Unfortunately it is unlikely we can do anything to help you in this instance. You've chosen to play with an operator who are both negatively listed with this service and who have been non-responsive to our efforts to discuss complaint issues with them historically.

You are also playing with a weakly licensed operator who will have minimum Responsible Gambling obligations. Even in more tightly regulated jurisdictions operators are expected to consider an account closure request a self-exclusion unless the player directly informs them that the request is based on problem gambling. Did you do this?

Finally, before we could even try to help you, you would need to provide the email address you registered with Magik Slots.

Thanks,

ThePOGG

Hi johnsonn88,

I'm following-up on the above?

Thanks,

ThePOGG

Hi johnsonn88,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi.sorry for the late reply The emailadress used registration [EDIT]

Hi there

Did you got my latest message?

Hi Johnsonn88,

Thank you for providing your email address. I still need you to answer the following question - Even in more tightly regulated jurisdictions operators are not expected to consider an account closure request a self-exclusion unless the player directly informs them that the request is based on problem gambling. Did you do this?

Thanks,

ThePOGG

Hi Johnsonn88,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Johnsonn88,

If we haven't heard from you by Friday the 4th of October I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG