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Maneki - Blocked account

Ruling

Found for the Casino - The operator are required by their license to restrict players they have reasonable ground to believe may be at risk from gambling.

Read our Maneki Casino Review.

Player's Complaint

Hello,

My name is [EDIT]. I live in netherlands. Few days ago my account was blocked by maneki casino and that made my completely banned for every online casino site. They thought that i am addicted to gambling but it is not true. I play only sometimes to make little bit extra money. Sometimes i make profit and sometimes i lost as usual this happened with everyone. I want to request you to please allow me reopen my account again.

Thank You

Read the casino review

1 Responses

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thepogg
May 26, 2021

Hi casinoplayer0412 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If the operator feel that your activities to date make you higher risk of problematic levels of gambling, they are not only right but morally and legally require to prevent you accessing their services further. We would not ask an operator to revert a decision of this nature.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

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Agreement

casinoplayer0412 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 25, 2021

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