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Maneki - casino problem

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

Hello, i won on the casino 900€ on the 10.9. at first , then they didnt let me withdraw so i lost 150€ , now its 16.9 and they still didnt pay me .I talk to ther live cher every day and they are teling me every day a new lie... Like at first they told me they payment department is working on it , now they tell me the 2nd line suport is working on it.. My last withdraw request is now pending since 13.9. . All the other requests before were just instantli discarded. Im asking you if you can please hellp me. Thank you

Read the casino review

4 Responses

User icon
thepogg
September 16, 2021

Hi Trixmaster - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 1st of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi Trixmaster,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi Trixmaster,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi Trixmaster,

If we haven't heard from you by Friday the 29th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Trixmaster consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 16, 2021

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