Maneki - Deposit + Winnings confiscated

Hi henk - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi henk,

I've reviewed this issue with Maneki. When you made your request to support the response you received was:

"Please be advise your gaming account has been locked as requested.

You can also log into your account and under "responsible gambling" place a lock on your account."

The above does not state that your account has been deleted and in fact tells you that you can still log in to access responsible gambling tools.

If you subsequently set-up an additional account you have breached terms of use.

Sorry we cannot be of further help.

ThePOGG

Dear sir, madame, Yes I didn't realize that, the casino told me in a email that they agreed on my request so I thought it was gone. And yes if should have read the terms but to take really a lot of money for a mistake is too much. Almost 1600 they took. [EDIT] And why they not respond right away when I make a deposit for the first time but only after I make a withdrawal. It's the same computer, there must be a program for that to check. I just want my deposit back and not even the winnings. They don't lose any money and I lose only a bit. Hope you can still help me, if not I will contact a lawyer for this matter. Best regards Joris Rosmolen

Do you have any updates?

Best regards Joris