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Maneki - doesn’t pay my withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

Hello,

I have an withdrawal issue with maneki.

27-02-2020 I withdrawal my win with trustly.

02-03-2029 I still didn’t received my money. it's currently still pending (for 7 days and I cant cancel it)

I contacted the live chat really often, but they say, the billing team will checked it soon as possible. It has been almost 2 weeks now. It’s ridiculous.

Could you help me out, I really appreciate it.

Yours sincerely,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
March 2, 2020

Hi sannje88 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 13th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
March 13, 2020

Hi sannje88,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
March 20, 2020

Hi sannje88,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 27, 2020

Hi sannje88,

If we haven't heard from you by Friday the 3rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

sanntje88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 2, 2020

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