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Maneki - Manipulated software

Ruling

Found for the Casino - While we sympathise with the player's anxiety there's no sound evidence to demonstrate that there was anything wrong with the function of the games they played.

Read our Maneki Casino Review.

Player's Complaint

Slots are rigged on their own SERVER,no outcome on any slot, issues hpw interruption and glitchare the case, support unprofesinal and full of öiery with copied answer

0-0-0-0-0-0-0-0-0-0-0-0 is the random, hodtory show RTP lower than 1

Read the casino review

5 Responses

User icon
ThePOGG
October 4, 2020

Hi pklisa - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what evidence can you provide to support your claim that the games you have engaged with have not performed in a fair manner?

Thanks,

ThePOGG

User icon
ThePOGG
October 12, 2020

Hi pklisa,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
pklisa
October 15, 2020

I have deposited all un all 678 € i didnt see any outcome of their rigged software 100thousands of spins with a zero result??? Features no payout, with your answers seems you are payd to help them.we are more than 100 gamblers same ussues on a N1 [EDIT] Casino.

User icon
pklisa
October 15, 2020

I have the screenshots and game incidents that prove that this is are manipulated games with no payouts

User icon
ThePOGG
October 18, 2020

Hi pklisa,

To be clear - you are stating that you have hundreds of thousands of spins worth of data on a single game that you believe demonstrate that the game is not functioning at the advertised rate of return and that this is demonstrated by your loss of €678? If that is an accurate assessment of your claim then this loss total would be well within the expected loss range for the majority of slots games at even the lowest bet levels over 100000 spins.

[100000 spins at a 0.10 credits is €10k wagered. The average slots game has a house advantage of 3%, resulting in an expected loss of €300. Given the high variance nature of slots games it would be well within expected results to experience a loss far in excess of this over this play period.]

If your bet was higher than the lowest bet levels the chances of this loss increase further. If you have played more than 100k spins, the chances of a loss this size increase further again.

To further exemplify this, I've run a sim for you using a game with known settings - Microgaming's Thunderstruck - over a period of just over 100k spins at a bet of 0.09. The results are included below:

As can be seen from the above, the expected loss (average) over this play sample is -€390.46, but this is not reflective of what the majority of players will experience due to the high variance nature of the game (rare big wins, frequent losses to balance these out). In fact 1 in 3 players will experience a loss of €582 or more. 1 in 20 players will experience a loss of €768 or more. So even on the smallest possible bet sizes your loss slots somewhere in the middle of this. In other words, far from remarkable.

If we increase the bet to a more normal bet size (€0.54/spin rather than €0.09) the figures are even more stark:

The above shows that the expected loss over 100k spins is €2113.90. In fact, 2 in every 3 players would experience a loss of €973 or more - larger than the loss you are reporting.

Even if we factor in bonuses to the value of twice what you've lost - a very high bonus ratio that most operators would go out of business to meet - the results you report still do not fall out with expected norms:

As can be seen above, with a fairly average bet size, the expected loss - even with large volumes of bonuses, is greater than the loss you report (€752.59). That means more than one in every two players would experience a loss larger than that which you have reported.

In short, the losses that you are talking about are not significant enough to suggest any form of foul play over the sample sizes you are discussing on a fairly average slots game. However, I suspect it is more likely that in fact your data set may be smaller than hundreds of thousands of spins (this would make the expected loss less but the data less reliable in mathematical terms), that you've likely been switching between games, diluting the data set, and that you've likely been betting more than 0.10/spin and moving between bet sizes which increases the variance even further (making experiencing a loss of this size all the more likely).

And to be clear - N1 Interactive do not have control of the function of the games they provide. Beyond basic settings (dependent on the software providers choosing between a pre-determined selection of RTP selections). If the games are not functioning at advertised settings then it would be an issue with the software provider and would be very likely to impact the games at every operator that offers this software provider rather than a single licensee.

As to the screenshots you sent through, these appear to be nothing more than disconnection errors. They are usually caused by poor signal at the user's end, but can occasionally be an outage at either the operator or provider end. Regardless, they are not indicative of cheating.

With the greatest of respect it sounds like you may be losing more than you are emotionally comfortable losing, leading to mistrust in the games. If that is the case then it may be time to consider some changes. You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years to help manage your play.

Finally, if you do not have confidence that this service is impartial and fair in their rulings we would draw attention to the fact that our service does not infringe on your basic consumer right to pursue your complaints via the court systems.

Thanks,

ThePOGG

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Agreement

pklisa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 4, 2020

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