Maneki - payment problems

Hi Torcida1950 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Any operator can have issues with any payment method and they all have terms to allow them to pay out via a different method where this type of situation comes up. Our intervention cannot force the operator to pay you out via Neosurf.

Specifically why can you not engage with any other payment method?

Thanks,

ThePOGG

Hi thanks for the response

I can’t, I don’t know I have tried to do a account but I get a fault message when I try to deposit. And Skrill told me that the issue is at Manekin and manekin says that the problem is at Skrill..

so what should I do? Just leave my winnings at my manekin account? They used to have trustly but not now. I have deposit and withdrawal with trustly in the past at manekin

I just got an email about response from the pogg but there is nothing?

Hi kontraster,

Have you tried setting up a PaySafeCard account?

Thanks,

ThePOGG

Hi again,

Thanks again for response!

Yes I have tried with paysafecard also but it will not work. I have tried to deposit money from my Mastercard to Skrill and you can select if you want to use the money for gamble or not and I selected for gambling purposes but it was declined, then I tried to select the option there you can not gamble and it worked. So now I have been sent an email to Skrill and asked about why it’s is not working

Im so frustrated that I can deposit money with neosurf without any issue but I can’t withdrawal it.. it’s so strange? They have all info they need for proof etc

I feeling so small in this case because I can’t do anything.. :(

Hi kontraster,

I understand your frustration. However these types of issues can occur for an array of reasons.

Have you contacted PaySafeCard to ask for support?

Thanks,

ThePOGG

Yes o have. Now I have talked to Manekin again and next step is try Mifinity , but I have trouble to open a account but they’re working on it

Hi kontraster,

What reason did PaySafeCard give for your issues?

Thanks,

ThePOGG

Hi kontraster,

I'm following-up on the above?

Thanks,

ThePOGG

Hi kontraster,

If we haven't heard from you by Friday the 17th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG