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Maneki - Payout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

I played fore 2 years by maneki casino spend 30000 and became vip no the have a new deposito system and i can t pay out anymore i contact my vip agent chloe but see could not help me it is over a week know and know the blocked my account

Read the casino review

3 Responses

User icon
thepogg
October 28, 2021

Hi Isis20027 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi Isis20027,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Isis20027,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Isis20027 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 28, 2021

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