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Maneki - Payout

Ruling

Resolved - Both the submitting complainant and Maneki Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Maneki Casino Review.

Player's Complaint

I paid in with paysafecard and also won something and would like to pay it out, but unfortunately it does not work because I do not trustly work for me, so I asked the casino to make me a bank transfer option, this was confirmed with 50 € commission as soon as my account is decorated I agreed to this and have no problem with it then they resisted and said no, they now have to deposit something else so that it is unlocked, but unfortunately I have no option to deposit money online except Paysafecard, which is because I am online from my bank I have a zero limit blocked for DIRECTebanking I am trustly not working skrill belongs to DIRECTebanking and so I am also blocked there and it cannot be that I can deposit with paysafecard within minutes but I cannot withdraw and this has been going on for about now yes eight hours by train port back and forth what's the problem with that just do it by bank transfer I pay the commission I don't care we're talking about 1000 € now, my balance is 1290 at the moment, but I have to be able to pay out and Paysafecard payment is not possible in Germany please help me

Read the casino review

5 Responses

User icon
ThePOGG
September 7, 2020

Hi nataliia777 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
silvio2103
September 7, 2020

Thanks thats EZ simple bank Transfer not more im in contact with the Support but Not good jet my english its Not good sorry dont mistaks the Money its Not löst i have a good Bankroll but i Want withdraw and i cant.

User icon
ThePOGG
September 18, 2020

Hi silvio2103,

Maneki Casino inform us that all your withdrawals have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
silvio2103
September 18, 2020

Yes its confirm i dont know IT thats payouts with paysafecard going for German thats new in early time Not accepted but so good Support and Always good thx for U help

User icon
ThePOGG
September 22, 2020

Hi silvio2103,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

silvio2103 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 7, 2020

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