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Maneki - Pending withdrawal for 1.5 week

Ruling

Resolved - Both Maneki Casino and the submitting complainant have confirmed that this issue has been resolved and the player has received their funds.

Read our Maneki Casino Review.

Player's Complaint

Hello there,

25-10-2019 I deposited €500,- euro on Manekicasino. Between 5 days I managed to win it to €4000,-. So on 30–10-2019 I withdrawal my win with trustly. It is 9-11-2019 now and I still didn’t received my money. it's currently still pending (and I cant cancel it)

I contacted the live chat really often, but they say it is a ‘technical issue’ and they need some time to fix it. It has been almost 2 weeks now. It’s ridiculous.

Could you help me out, I really appreciate it.

Yours sincerely,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
November 10, 2019

Hi jack4141 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 12, 2019

Hi jack4141,

I've spoken to Maneki about this issue. They inform us that this issue has been resolved and that your withdrawal will be paid shortly. We would appreciated it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
Jack4141
November 18, 2019

Case is solved. Thanksalot

User icon
ThePOGG
November 19, 2019

Hi jack4141,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Jack4141 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 10, 2019

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