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Maneki - withdraw

Ruling

Resolved - Maneki Casino inform us that this player has been paid. The player is non-responsive to our requests for an update so we assume they have received their funds.

Read our Maneki Casino Review.

Player's Complaint

hy , Casino maneki hold my withdraw they hold my money .i ask over 10 Times the Support and they tell me only 48h but not is over 1 week over ! they say they have a technical issue with canceling withdraws.but i dont will cancel i will my win. so this is only a tactic to hold a Player. maybe you can do somthing or i must send this all to gambling comssion

Read the casino review

5 Responses

User icon
ThePOGG
November 6, 2019

Hi onaj99 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 12, 2019

Hi onaj99,

I've spoken to Maneki about this issue. They inform us that this issue has been resolved and that your withdrawal will be paid shortly. We would appreciated it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
November 19, 2019

Hi onaj99,

Have you received your payment?

Thanks,

ThePOGG

User icon
ThePOGG
November 26, 2019

Hi onaj99,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 3, 2019

Hi onaj99,

If we haven't heard from you by Friday the 13th of December I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

onaj99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 6, 2019

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