Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Again, commission unpaid. In the last complaint I did receive it eventually whilst in progress. I am owed 711e from June, unpaid in July. Contacted the affiliate rep on Skype who told me to e-mail 2 addresses. I received no reply for 9 days. I e-mailed again and received a reply that they 'had noted my e-mail' which is the sum total of help I've had within the 13 days of August. I was informed there were delays by the aff rep 'as we were acquired by Spiffbet recently'!! I knew nothing about this and why it would delay payments I wouldn't know. This also raised the GDPR question of not being informed or consenting to have my details passed to another entity which presumably they have been. I am getting frustrated with the total lack of communication and information, what little I do get is by continually chasing it up. To this end, the aff rep has said quote "personally I have also other thigs to do than to remind on these to our finance. However, I don´t have access to our company bank accounts and I´m not the one who process the invoices. There´s a delay currently and I´ll have to ask you a patience on this case"
So this is basically shut-up and go away, if we decide to pay you'll get it when you get it. Worse, this will likely reoccur as I have already submitted another invoice in respect of July, when it's proving impossible to get June's payment. Even if I do get paid, this is a totally rude and contemptuous way to treat partners and unsatisfactory business practice. Thanks D
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Metal Affiliates - Non-payment affiliate commission
Posted by dunover
August 16, 2020
dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 16, 2020