Metal Affiliates - Non-payment affiliate commission

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

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Player's Complaint

Again, commission unpaid. In the last complaint I did receive it eventually whilst in progress. I am owed 711e from June, unpaid in July. Contacted the affiliate rep on Skype who told me to e-mail 2 addresses. I received no reply for 9 days. I e-mailed again and received a reply that they 'had noted my e-mail' which is the sum total of help I've had within the 13 days of August. I was informed there were delays by the aff rep 'as we were acquired by Spiffbet recently'!! I knew nothing about this and why it would delay payments I wouldn't know. This also raised the GDPR question of not being informed or consenting to have my details passed to another entity which presumably they have been. I am getting frustrated with the total lack of communication and information, what little I do get is by continually chasing it up. To this end, the aff rep has said quote "personally I have also other thigs to do than to remind on these to our finance. However, I don´t have access to our company bank accounts and I´m not the one who process the invoices. There´s a delay currently and I´ll have to ask you a patience on this case"

So this is basically shut-up and go away, if we decide to pay you'll get it when you get it. Worse, this will likely reoccur as I have already submitted another invoice in respect of July, when it's proving impossible to get June's payment. Even if I do get paid, this is a totally rude and contemptuous way to treat partners and unsatisfactory business practice. Thanks D

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5 Responses

ThePOGG

August 18, 2020

Hi dunover - welcome back!

I'll contact the program and see what we can find out for you.

Thanks,

ThePOGG

dunover

August 18, 2020

Thanks - they actually contacted me today with a payment docket to tell me it's been paid yesterday. This is pretty much what happened before, so it seems they simply have a slow pay policy and pay you 6-8 weeks after the close of the relevant month. I expect then that July's will be paid sometime in the middle of September and so-on. I'll confirm when received, but you need do nothing for now. Cheers D

dunover

August 19, 2020

yes, so received funds in the bank today, so June is settled. I have an invoice in for July's commission so will probably experience the same issue next month, but for now I'm all good. Thanks D

ThePOGG

August 20, 2020

Hi dunover,

Thanks for letting us know - it is appreciated!

ThePOGG

dunover

August 27, 2020

Well I actually received July's commission this week 25 August so am all up to date, I almost fell off my seat. So assuming they are on top of things now, hopefully August's will be paid in September and so-on, as things really should be. They always pay - eventually but it would be nice going forward if, like with July's, it's paid in a timely fashion like other programmes do without me chasing it. Thanks to Metal affs, thanks to you too. Case closed!