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Metal Affiliates - Non-payment commission
Ruling
Resolved - This affiliate has confirmed that they have now been paid after a delay in processing by Metal Casino Affiliates.
Read our Metal Casino Affiliates.
Player's Complaint
Submitted invoice for money due up to end August 2019 on 2 September to rep via Skype. Took 10 days for him to confirm he'd got it despite me asking on several occasions via sykpe if he had. Confirmed it was to be paid 'next week' on 13 September. Needless to say not received nearly 3 weeks later, very slow to respond to my requests for updates or help if at all. Suspect there's something up here due to lack of communication 'payments are busy' and 'it will be paid' etc. all the usual BS. I cannot get a sensible dialogue going with the answers I need. Thanks D
3 Responses
OK, out of the blue, the rep got in touch via skype and said it had been sent - indeed, it turned up later that day. Thanks, resolved.
Hi dunover,
That's great news - we were still stalling on this issue due to other issues.
ThePOGG
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Agreement
dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Metal Casino
- Malta Gaming Authority
- United Kingdom Gambling Commission
- MT SecureTrade Limited
October 1, 2019
Hi dunover - welcome back!
I'll contact the affiliate program and see what we can find out for you.
Thanks,
ThePOGG