Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hi pogg so thursday 23rd of January I deposited 20 pound at metal casino of my bank card only reason I looked for another casino as I played one of there sister casinos rizk and have had many wins and the money has been been approved within 2 hours and money in bank next day I had 20 to play with real cash played some games got upto 40 pound made a withdrawel of 20 pound to make sure I new I made my money back had 20 left to play with played down to 10 pound on 40 p spins played my last 10 pound on 60 p steak and got a bonus and hit 370 pound as a gambler I carried on playing down to 300 requested withdrawel saturday comes I look back at metal casino to see if my withdrawel had been approved I only look up and it still says 300 in my account to play with I contact support and I asked what's going on I asked for withdrawel why is the money in the account and this is what they said in email Thank you for contacting us earlier.
Our payment team has had a look at this and it seems that there was an error on your banks side when processing the withdrawal. I would recommend you contact them first
to make sure there is no restrictions or blocks and then request a new withdrawal. I sincerely apologise for the inconvenience and thank you for your patience and cooperation.
If you have any further questions, please don't hesitate to contact us again.
I rang my bank as soon as and they said there is no block they could see they tried to put the 300 into the account but they reversed the payment I request another withdrawel that night at 9.50pm saturday 25th comes I ask them when will my withdrawl be approved they said at 9.50 tonight they said they have made a case in order to find out why my previous withdrawel was rejected I waited an email come through saying they have sent my case through to the department in charge and they will take a look at my matter my withdrawel is still pending and want to no what's going on thanks pogg
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Patch123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 26, 2020