Metal Casino - Unable to withdraw winnings

Hi dewitm - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what have you been asked to provide that you have not already?

Thanks,

ThePOGG

Hi dewitm,

I'm following-up on the above?

Thanks,

ThePOGG

Hi dewitm,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi,

I have not received any info regarding this case and did not know I should have been checking for my account here on your site. Is there anything I could still do?

Hi Dewitm,

You need to answer the question asked above. Specifically what have you been asked to provide that you have not already?

Thanks,

ThePOGG

Hi, At the moment I'm not able to login to the site and check what documents they're requiring, but basically they were asking me to provide them similar documents which I had already given them. For instance, I was asked to provide them proof of wealth signed by an attorney, which seems odd as they had accepted already the proof of wealth document I gave them earlier. I'm just wondering why they are asking such a document? It would cost me a lot of money to hire an attorney for just sign a document. Best regards, [EDIT]

Hi Dewitm,

Where there are concerns regarding whether the person named on the account is the person controlling the account or whether the funds being played with legitimately belong to the account holder source of wealth checks are standard. You would need to comply with the requests before we could assist you.

Locating a notary public to fulfil this role and having done some brief internet searches for your country is likely to cost around €40.

Thanks,

ThePOGG

Hi Dewitm,

Have you provided the requested documentation?

Thanks,

ThePOGG

Hi Dewitm,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Dewitm,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG