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Mr Sloty - £50 deposit not recieved

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mr Sloty Casino Review.

Player's Complaint

£50 deposit made on the 9th september it is now 25th september still no deposit recieved even though it was recieved by mr sloty on the 12th september , totally ignored by customer service i just want my money back

Read the casino review

5 Responses

User icon
thepogg
September 26, 2022

Hi watyegotlyk - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
watyegotlyk
September 26, 2022

hi , thankyou for any sort of help , do you have any sort of advice on how i would get my money returned , as such ive deposited £50 and recieved nothing , surely this is breaking the law and is theft ?

many thanks in advance

User icon
thepogg
October 10, 2022

Hi watyegotlyk,

Can you provide bank statements showing the dates between the 9th of September and today? Please send them to [email protected].

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi watyegotlyk,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 29, 2022

Hi watyegotlyk,

If we haven't heard from you by Friday the 11th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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watyegotlyk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 25, 2022

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